Privacy and Data Policy

This Privacy Policy explains how we at Davinci Gold collect, use, store and protect personal information when you use our online casino services in Canada. We describe the types of data we process, why we process it, and the choices and rights you have in relation to your information. Our goal is to be clear about how we handle your privacy while you register, play, deposit or withdraw.

Types of data we collect

We collect information that lets us create and manage your account, process payments, keep the site secure and provide customer support. Collection happens when you register, verify your identity, make transactions, use games or contact support.

Personal data

This includes name, date of birth, email address, phone number, home address, identity documents used for verification (passport, driver’s licence or ID card), and payment details required to process deposits and withdrawals. We also collect any information you provide when you contact support.

Technical data

We record device and connection information such as IP address, browser type and version, operating system, device identifiers, and general location data derived from IP. We also log activity on the site including pages visited, games played and session timestamps to monitor performance and detect fraud.

Transactional data

Transactional records include deposit and withdrawal history, bet and game outcomes, bonus and loyalty activity, and records of purchases or refunds. We keep sufficient detail to manage your account, handle disputes and meet internal compliance checks.

Use of information

We use your information to open and manage your account, verify identity, process payments, prevent fraud, comply with legal obligations, and provide customer service. We also use aggregated and anonymized data to analyse site performance, improve features and for internal reporting. With your consent we may send marketing messages you can opt out of at any time.

Data protection practices

We protect your information using technical and organisational measures such as encryption in transit, access controls, secure servers and regular security reviews. Access to personal data is limited to authorised staff who need it to perform their duties. We retain information only as long as necessary for operational, legal and compliance purposes.

Cookies and tracking technologies

We use cookies and similar technologies to keep you logged in, remember preferences, analyse site use and tailor content. Third-party analytics and advertising partners may place cookies when you visit our site. You can manage cookie settings through your browser or our cookie preferences tool.

User rights

If you are a Canadian user you have rights over your personal information including the right to request access, correction, portability and, where applicable, deletion. You may also object to certain processing such as direct marketing. We will respond to verifiable requests in line with applicable laws.

Access, correction and deletion of data

To access, update or request deletion of your personal information, contact our support team through your account or by email. We may need to verify your identity before fulfilling requests. Some data may be retained after deletion where required to meet legal or regulatory obligations or to resolve disputes.

Information sharing and third parties

We share personal information with payment processors, identity verification providers, analytics and fraud prevention partners, and service providers who support our operations. We require these third parties to protect your information and use it only for permitted purposes. We may also disclose information when required by law or to protect our rights.

Privacy policy updates

We may update this policy from time to time. Significant changes will be communicated via the site or email where appropriate. The current version is available on our website and applies from the published effective date.