Terms and Conditions

This page sets out the rules that govern your use of Davinci Gold. It explains the relationship between us and our users, what we expect of account holders, and how we manage play, payments and promotions on the platform. By registering and using our services you agree to these Terms and Conditions and any updates we publish.

Account responsibilities

Account holders are responsible for keeping login details secure and for all activity on their account. You must provide accurate personal information and update it if anything changes. We may require identity and address verification before allowing withdrawals or where our security checks flag activity; acceptable documents include government-issued ID and recent utility or bank statements. If we reasonably suspect fraud, multiple accounts, or prohibited behaviour, we may suspend, restrict or close accounts and withhold funds while we complete checks.

Eligibility requirements

To open an account you must meet the legal age and residency requirements that apply in your jurisdiction. Residents of territories where online gambling is prohibited are not permitted to register. Only one account per person, household, device and payment method is allowed. You must not use VPNs or other tools to bypass geographic controls.

Acceptable platform use

Our platform is for lawful, personal use only. You must not use automated systems, bots or any unfair play methods. Any attempt to manipulate games, collude with other players, or abuse promotions may result in forfeiture of winnings and account closure. Users must comply with all applicable laws and with our reasonable directions when interacting with the service.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer and to these general rules. Bonuses and free spins may carry wagering requirements and game restrictions; those conditions must be met before a withdrawal request is processed. We reserve the right to refuse or reverse bonus awards in cases of suspected abuse, multiple accounts, or breach of promotion terms. Full details for current offers are available on the Promotions page.

Deposits and withdrawals

Payment options and limits are shown in the cashier. Deposits are usually available immediately; withdrawals may be subject to verification and internal limits. We perform checks to confirm identity and source of funds before paying out. Processing times depend on the chosen method and may vary; larger wins may be paid in instalments where required for security or regulatory reasons. Any fees applied by payment providers are the responsibility of the user unless stated otherwise.

Verification and limits

We may request additional documentation at any time to satisfy anti-money laundering and responsible gaming obligations. You can set personal deposit and session limits from your account settings; we may also apply operator limits where necessary for risk management.

Dispute resolution

If you have a dispute about your account or a transaction, contact our customer service first so we can investigate and propose a resolution. If we cannot resolve the matter internally, we will explain the next steps available to you, which may include escalation to an independent third party as set out in our complaints procedure.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Material changes will be communicated on the site or via your registered contact details. Continued use of the service after publication of changes constitutes acceptance of the revised terms. We recommend checking this page regularly for updates.