Responsible Gambling
At Davinci Gold we are committed to safer play and player safety. We believe gambling should remain a form of controlled entertainment, so we provide clear tools and practical guidance to help you stay in control of your account and your activity.
Player protection principles
We prioritise clear rules, transparent account controls, and fast access to support. We respect your decisions about activity limits and self-exclusion, and we act quickly on reports of underage or potentially harmful behaviour. Our approach balances customer care with security and fraud prevention.
Activity-control tools
Players can manage their activity using the controls available in account settings. These tools are designed for everyday use and for when you need to take a short break or step away for longer.
Deposit limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be adjusted through your profile and customer support can assist if needed. Changes may take effect immediately or after a short verification period for security reasons.
Loss limits
Loss limits let you cap how much you can lose over a set period. Use them to keep spending predictable and within your personal budget.
Time limits and session tools
Use session time limits and reality checks to remind yourself to take breaks. You can set automatic session expiry or receive regular reminders about time spent playing.
Self-exclusion and account breaks
If you need a longer pause, self-exclusion is available for temporary or permanent periods. During self-exclusion your account access and the ability to deposit will be blocked. To request self-exclusion or to lift a voluntary break, contact our support team at [email protected].
Recognising problematic behaviour
Watch for warning signs such as chasing losses, betting more than you can afford, neglecting work or family, hiding activity, or needing to borrow money to play. If you notice these signs in yourself or someone close to you, consider using limits, taking a break, or self-excluding.
Tips for staying in control
- Set realistic deposit and loss limits before you start.
- Use time limits and take regular breaks.
- Only gamble with money you can afford to lose.
- Avoid gambling when upset, tired, or under the influence.
- Talk to someone you trust if you feel your behaviour is changing.
Professional help and support organisations
If you need extra help, contact your provincial problem gambling helpline or local health services. Examples include provincial helplines such as ConnexOntario and the Alberta Gambling Help Line, national resources such as the Centre for Addiction and Mental Health (CAMH), and community counselling services. If you are in immediate danger, contact local emergency services right away.